Last Updated: [Insert Date]

Welcome to Titlark Petwell Center (“Titlark,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website (https://www.google.com/search?q=titlark.com.bd), including all subpages, and your use of our services, including but not limited to veterinary consultations, grooming, boarding, our nutrition shop, and our community platforms.

By accessing our website, booking an appointment, or purchasing products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

1. Appointment Booking & Veterinary Services

Appointment Request vs. Confirmation: Submitting the “Book Appointment” form on our website is a request, not a final booking. Your appointment is only considered confirmed when you receive a second, official confirmation message via WhatsApp from our care team.

Accurate Information: You are required to provide an accurate name and a valid, active mobile number for WhatsApp communication.

Rescheduling: We value flexible rescheduling. If you need to reschedule a confirmed appointment, please reply with the word “CHANGE” to our WhatsApp confirmation message or contact our team directly.

Pricing: We are committed to transparent pricing. You will receive clear, detailed invoices for all services rendered.

2. Emergency Services

We offer a 24/7 emergency hotline for critical cases and urgent queries. This service is intended for genuine pet emergencies. Our on-call veterinarians will provide guidance and support.

3. Boarding & Grooming Services

Boarding: Our boarding facilities are designed for safety and comfort, offering features such as individual suites, CCTV access, and supervised playtime.

Daily Updates: For pets in our boarding facility, we will provide daily photo or video updates via WhatsApp.

Grooming: We offer professional grooming services, including baths, trims, and hygiene care. Our professional groomers take all reasonable precautions to ensure your pet’s comfort and safety.

4. Nutrition Shop (E-commerce Terms)

Products: We guarantee that all products sold in our Nutrition Shop are 100% authentic, vet-approved, and stored in temperature-controlled environments to ensure quality.

Payment: We accept payment via SSLCommerz, bKash, and Cash on Delivery (COD).

Delivery: We offer same-day delivery in Dhaka for orders placed before 4:00 PM. Delivery times for other orders may vary.

Return & Exchange Policy: We offer a free exchange for damaged packs within 48 hours of you receiving the order. Please inspect your items upon delivery. Due to health and safety regulations, we cannot accept returns on food or supplements for other reasons.

5. Subscription Services

Preventive Health Plans: We offer Annual Preventive Health Plans. These plans are billed annually.

Product Bundles: We offer monthly nutrition subscription bundles that auto-refill every 30 days.

Subscription Billing: By signing up for a subscription, you authorize us to charge your payment method on a recurring basis. You will receive a WhatsApp reminder and payment link before your renewal.

Cancellation: [Legal Review Required – You must add your specific cancellation policy here. For example: “You may cancel your subscription at any time by contacting us. Cancellations must be made at least 5 business days before the renewal date to avoid being charged for the next cycle.”]

6. Website Content & Resources

Educational Use Only: All content provided on our Resources page, including articles, guides, and videos, is for informational and educational purposes only.

Not Medical Advice: This content is not a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of a qualified veterinarian with any questions you may have regarding a medical condition for your pet.

7. Community & User-Generated Content

Pet Parents Club: We offer a community (“Pet Parents Club”) with various membership tiers (Free, Plus, Premium). By joining, you agree to abide by all community guidelines.

User-Generated Content: If you choose to submit content to us, such as “Parent Stories” or testimonials, you grant Titlark Petwell Center a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your submitted content (including photos and text) on our website, social media, and other marketing materials. This is in accordance with our “Upload → Admin Review → Feature” flow.

8. WhatsApp & Electronic Communication

Consent to Contact: By checking the “I agree to Titlark’s terms and privacy policy” checkbox on our booking form, you provide your explicit consent for us to contact you via WhatsApp for transactional and informational purposes.

Types of Messages: This communication includes, but is not limited to:

Instant auto-replies to your booking request.

Official appointment confirmations.

Pre-visit reminders and checklists.

Map links and directions.

Post-visit follow-ups and feedback requests.

Delivery of free guides, like the “Pet Wellness Starter Kit”.

Subscription renewal reminders.

Occasional retention and re-engagement messages.

SMS Backup: If a WhatsApp message fails or we detect that your number is not on WhatsApp, we reserve the right to send a short text confirmation via SMS as a backup.

9. Limitation of Liability

[Legal Review Required – This is a standard but critical clause your lawyer must write. A placeholder is included below.]

“To the fullest extent permitted by law, Titlark Petwell Center, its veterinarians, staff, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; or (d) unauthorized access, use, or alteration of your transmissions or content.”

10. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Last Updated” date. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at: Email: hello@titlark.pet Hotline: +880-XXX-XXXXXXX Address: Titlark Petwell Center, Shyamoli, Dhaka